Refund Policy

Last updated: 7 June 2026

1. Overview

At TraccIA, we strive to deliver high-quality investigative reports and documentation. Because our services involve the immediate processing of data and generation of digital deliverables, refund eligibility depends on the stage of service delivery.

2. Refund Eligibility

Scenario	Refund	Conditions
Payment made, service not yet started (no report generated)	Full refund (100%)	Request within 14 days of payment
Service partially delivered (tracing started but report not yet generated)	Partial refund (50%)	Request within 7 days of payment
Service fully delivered (report and/or complaint generated)	No refund	Digital deliverable already provided
Technical failure preventing service delivery	Full refund (100%)	Verified technical issue on our end
Duplicate payment	Full refund of duplicate	Automatic upon verification

3. Important Notes

TraccIA does not guarantee fund recovery. Our service is the generation of investigative reports and documentation. A refund is not available solely because stolen funds were not recovered, as this outcome depends on law enforcement and third-party actions beyond our control.

4. How to Request a Refund

Send an email to report@traccia.tech with the subject line "Refund Request".
Include your full name, email address used for the purchase, date of payment, and reason for the refund request.
We will acknowledge your request within 2 business days.
Eligible refunds will be processed within 5-10 business days to the original payment method.

5. Processing Time

Acknowledgment: Within 2 business days of receiving your request.
Decision: Within 5 business days of acknowledgment.
Refund processing: 5-10 business days after approval (depending on your payment provider).

6. Non-Refundable Situations

Refunds are NOT available in the following cases:

The report was generated and delivered successfully, regardless of its content or conclusions.
You provided incorrect wallet addresses or inaccurate case information.
You changed your mind after the report was generated.
Law enforcement did not act on the complaint or report.
The traced funds could not be recovered by authorities.
More than 14 days have passed since payment (unless a technical failure occurred).

7. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to suspend your account and contest the chargeback with supporting documentation. We encourage you to contact us directly to resolve any issues before initiating a dispute.

8. Exceptions

We may, at our sole discretion, offer refunds, credits, or re-processing outside the scope of this policy on a case-by-case basis. Such exceptions do not create precedent for future requests.

9. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If you are a consumer in the European Union, you may have additional rights under the Consumer Rights Directive (2011/83/EU), noting that the right of withdrawal may not apply to fully performed digital services where you have given prior express consent.

10. Contact

For refund requests or questions about this policy:
Email: report@traccia.tech
Response time: Within 2 business days